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Howden Maxi Insurance Broker Co., Ltd. (“The Company”) has created and published this privacy policy (“Policy”) in order to clarify the details regarding the collection, use or disclosure of the personal information of current customers and potential customers of the company, including the methods for protecting personal data and the guidelines for managing such data appropriately according to the Personal Data Protection Act B.E. 2562
The company may review and amend this policy as deemed necessary from time to time in order to ensure that your personal information is appropriately protected. If there is significant change to this policy, the company will notify you by disseminating it through appropriate channels.
What is personal information?
Personal information means information about an individual which can directly or indirectly identify the person, but does not include information on specific deceased persons.
Personal information collected by the company?
The company collects various types of personal information, including the following:
Identity Data, such as first and last name, ID card number/Passport number, driver’s license number, date of birth, gender, age, nationality, marital status with your explicit consent or as required by law.
Contact Data, such as address, telephone number, email
Contact Information via Social Media (Social Media Contact Data) such as Line ID and Facebook Account.
Financial Information or Transaction Data (such as bank account numbers) by transiting information through the company’s products or services.
Information regarding cars, such as license plate numbers, engine numbers and body numbers.
Contact Information with the company (Communication Data) such as audio or video record.
Location-related information, such as IP Address Information
Data Sources
The company may collect your personal information from various sources, including:
Receive personal information directly from you, such as:
When you contact us to inquire about product information or services
Product purchase procedures, using the services or process the request before entering into a contract, signing the contract, filling out the forms, filling out various registration forms or procedures for submitting claims or requesting rights
Contacting the company through various methods such as telephone, email, Line, Facebook Messenger etc.
Information regarding participation in various activities of the company, such as recording still images or videos
The company may collect data automatically, such as when you use the company’s website or application etc.
Receive your personal information from other sources, such as:
Customers of the company, agents or service providers of the company
Affiliates in the group of companies or business partners of the company
Government agencies or other public sources, such as the company’s website information, online search engines or on various social media platforms, such as Facebook etc.
The Purpose of Collecting, Using or Disclosing Personal Information
The company processes, collects, uses or discloses your information for many purposes, depending on the nature of your relationship with the company, as follows:
To consider and approve and/or implement the request regarding the company’s products and services, such as contacting the company to enquire about information to buy an insurance.
To enter the contract, fulfill the contract requirements and check the contract performance between you and the company, make appointment for related to the products and other related services, payment procedures, receiving or sending data and contact documents between you and the company and to maintain compliance with the internal processes of the company
To confirm identity (verify identity) before providing services to you
To perform various operations about insurance
In order to maintain and sustain relations with the company’s customers, such as the liaison in inquiries of various information, complaint handling, offering benefits and issuing various warnings without marketing objectives
To inform news about services, various beneficial promotional programs, marketing activities, formal invitation to participate in events and activities and present various services of the company.
For event registration, campaigns, offers, promotional programs, registration to receive gifts or in receiving various other benefits
To survey and rate your satisfaction with the services of the company and business partners of the company and to analyze your interests and information regarding the your purchase of services of the company and business partners of the company, including services in order to assess, improve and develop products services and various sales promotions of the company and the business partners of the company, in order to better suit and meet the customer needs
To carry out planning, reporting and business forecasts
For risk management supervision and inspection and internal management, for example, to check and prevent for fraud
For investigation according to other legal and regulatory processes in order to comply with the law and to report or disclose information to government agencies according to the law, such as the Revenue Department, Department of Transportation or in the event in receiving a subpoena to freeze from police officers, government agencies, court or other law enforcement agencies, including for the establishment of legal claims, the compliance or usage of legal claims or the lifting up of legal claims
For indoor security and outdoor security of the company, including the exchanging of ID cards before entering the said area, taking photos of customers who contacted the company at the building and the outdoor location via CCTV (CCTV)
For the assignment of rights, duties and any benefits under the contract between you and the company, such as the merger or transfer of contracts which has been legally done.
Period of Date Retention
The company will keep your personal information for as long as deemed necessary for the purposes of collecting, using or disclosing the personal information as specified in this privacy policy. Rules for determining the storage periods, namely the time period that the company will continue to carry out business with you while providing services to you and may continue to collect for the period necessary to comply with the law for the establishment of legal claims, compliance with or using legal claims or the lifting of any legal claims, or for any other reasons in accordance with the company’s internal policies and requirements.
Information Disclosure
In the implementation of the objectives specified in this policy, the company may disclose your personal information to third parties, as follows:
Subsidiary companies, companies in group or group affiliates for business purposes, internal management, in order to offer any other products or services you may be interested in, including the carrying out of any other activities as specified in the privacy policy
Representatives, contractor/subcontractor and/or service providers for any operations, such as carriers, service providers which store or destroy any documents, printing house, marketing agencies, advertisement agencies, contracting companies to develop and maintain information technology systems, accommodation and travel agency services, payment service and systems providers, auditor, law firms, legal and tax advisors and service providers for customer service via Call Center Systems
Business partners of the company, third party which received your consent, according to the terms of the contract, according to legal requirements at a case by case basis, and/or insurance companies.
Government regulation agencies or any other departments required by law, including official with legal authority
The transferee of the rights, duties and any benefits from the company, including the person assigned by the said transferee, shall proceed on behalf, for example, in the case of organizational structural adjustment, merger or acquisition etc.
Transfer of Personal Information Overseas
In some cases, the company may send or transfer personal information to the company database, which duly operates on Cloud Serves based abroad. In this instance, when sending or transferring the said information, the company will provide the appropriate protection and security measures and will fully comply with the Personal Data Protection Act B.E. 2562
Legal Basis for Processing Personal Data
The company will process personal information such as deemed necessary within the scope of this privacy policy in the following cases:
When the company has received your consent within the event the law requires consent
To process your requests before entering into a contract and/or to perform a contract between you and the company
It is necessary for the legitimate interests of the company or another person and/or juristic person, unless such benefits are less important when compared to your basic rights within your personal information
It is to comply with the requirements and regulations of the company
To prevent or cease any danger to the life, body or health of the person
In the interest of the company, for the performance of duties or to perform duties in exercising government authority which is granted to the company (if any)
In the event the company will process your sensitive information, the company will always ask for your explicit consent, unless the law states that consent is not required.
In the case that personal information that the company collected above is necessary information for the company, in the performance of applicable laws or contractual performances, if you do not provide the required personal information, the company may have a specific legal liability and/or be unable to provide products and services to you, including the ability to manage contracts or of having significant convenience to you.
Your Rights as the Owner of Personal Information
You have the rights under the Personal Data Protection Act B.E. 2562 (2019) to take any of the following actions:
Right to Withdraw Consent
You have the right to withdraw the consent given to the company from collecting, using or disclosing your information at any time, unless the revocation request is limited by law or undermines a contract beneficial to you
However, withdrawing consent will not affect the processing of personal data that you have given consent to previously
Right to Access Personal Information
You have the right to request access and request a copy of your personal data under the jurisdiction of the company, including asking the company to disclose the acquisition of such personal information without your consent.
The Right to Provide or Transfer Personal Information
In the event the company has implemented the personal information in a form that can be read or generally used through work tools or devices automatically and can use or disclose personal information through automated methods, you have the right to request your personal information from the company, including the right to request the company to send or transfer your personal data in the aforementioned form to another controller of personal information as required by law
The Right to Object to the Collection, Use or Disclosure of the Personal Information
You have the right to object to the processing of your personal information for collection, use or disclosure as required by the law.
Right to Delete Personal Data
You have the right to request the company to delete, destroy or impersonally identifiable for any reason as required by law
Right to Suspend the Use of Personal Information
You have the right to request the company to suspend the use of your information for reasons required by law
Right to request for personal information correction
You have the right to request the company to correct your personal information, so that such personal information is accurate, updated, complete and not misleading
Right to Issue Complaint
You have the right to issue complaint to the relevant authority under the Personal Data Protection Act B.E. 2562 when the company violates or fails to comply with the said Act
Security Measures for Personal Information
The company has established security measures that are deemed appropriate and strict in maintaining the security integrity of your personal information. In order to prevent the loss, access, use, alteration or disclosure of personal information without misconceptions or wrongdoing
In the event that the company assigns other parties to process the personal data according to orders on behalf of the company, the company will oversee that person processes appropriately to ensure that person will maintain the security of your personal information in accordance with the Personal Data Protection Act B.E. 2562 (2019)
Contact Details
In case of any doubt or need to ask for more details in regard to the protection of your personal information while collecting, using or disclosing your information, want to exercise your rights or have any complaints, you can contact the company through the following channels:
Howden Maxi Insurance Co., Ltd.
Contact Location:
2222/9 Ladprao Road, Phlabphla Subdistrict, Wang Thonglang District, Bangkok
Telephone No: +66 2935 2601
+66 (6) 3206 9784, +66(9) 2246 8800
Email: info@howdenmaxi.com
DPO@howdenmaxi.com
Website: www.howdenmaxi.com
www.howdenmaxi.com
Personal Data Protection Officer
Name: Khun Wasapan ,Khun Phijittra
Khun Wasapan ,Khun Phijittra
Contact Location:
2222/9 Ladprao Road, Phlabphla Subdistrict, Wang Thonglang District, Bangkok
Telephone No:
+66 (6) 3206 9784, +66(9) 2246 8800
Email:
DPO@howdenmaxi.com
Accessing other Websites via the Company’s Website
Because this privacy policy is for the selling of products or services and for the usage of the company’s website only, if you visit other websites, even if also passing through the company website as well, the protection of personal information will be in accordance with the privacy policy of that website, which is not affiliated with the company.
02-793-8888
